FAQs
FAQs
We listed the most frequently asked questions here and you will have a clear idea about our doll and service process after reading all of them. Have more questions? Reach out to us anytime via our 24/7 online chat or email at [email protected] for immediate assistance!
About GSDoll
Yes. We are a verified sex doll vendor and an official and authorized sex doll reseller. Every sex doll brand is carefully selected and visited on-site and you can check the authorization letter here.
Yes, abso-freaking-lutely! We only sell dolls made by top-quality manufacturers who implement strict quality control procedures and health and safety procedures. We have excellent relationships with our manufacturers and work closely with them to ensure our customers only receive high-quality sex dolls, every-time.
Most of the doll packages from our website are equipped with the brand’s own accessories. If you cannot confirm whether the doll you purchased is authentic, you can write an email to the brand you purchased to request confirmation, with package information, doll photos, and accessories pictures.
We guarantee that your doll is genuine from the original manufacturer. NO FAKES HERE! Read our Purchase Guarantee.
SHIPPING
GSDoll offer global shipping services except religion areas such as India, Turkey, South Korea, Africa, and Middle Eastern countries. If you are uncertain about the shipping availability, please send inquiries to us and we will find the most suitble way to delivery the product.
For Standard Shipping, GSDoll will cover all the fees that arise during the whole shipping process.
For Fast Shipping, it depends on where you live and the local laws.
- For US/CA/UK/AU customers, no extra expense.
- For New Zealand, you will need to pay import duty, and duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
- For countries in Europe(except the UK), you will need to pay the import duty & VAT, duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
- For the rest countries, it depends on your local policy, you could contact our agents to get more info.
At GSDoll, we use durable, plain shipping boxes with no identifiable labeling or brand markings so your privacy is 100% secured.
- In-stock dolls are already finished and packaged well in the local warehouse, they can be directly shipped from US/EU/CA/AU/UK warehouse.
- Custom dolls are made and shipped from China.
- Accessories are shipped form China or our local warehouses, depending on the inventory.
It depends on where you live and what shipping option you choose. For details, kindly check it on our shipping policy page.
All of our sex dolls come with the following standards:
1 x Sex Doll
1 x Blanket
1 x Wig
1 x Comb
1 x Gloves
1 x Cleaning Tool
1 x Disposable Vagina Heating Rod
1 x Random Sex Lingerie (different from the pictures).
Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel here for you to pick up. Please also call the FedEx/UPS to confirm if the station you input offer pick-up services.
Unfortunately self-pickup service at local warehouses is suspended currently. We will notify our subscriber when it re-starts
CANCEL AND RETURN
We accept PayPal, Credit/Debit Cards, Bank/Zelle Transfers, and Cryptocurrency as our payment options. For details kindly check details here
Rest assured that our dolls undergo a rigorous quality control process to minimize such occurrences. While we strive to deliver flawless products, we acknowledge that rare instances of defects may still arise. In this case, we prioritize exceptional customer service at GSDoll. Unlike any other supplier, we understand the importance of addressing any defects that may occur with your doll upon receipt. If you encounter any problems, please contact us within 24 hours, and depending on the severity of the issue and whether the doll has been used, we will either repair or replace the doll to ensure your satisfaction.
For detailed information about our comprehensive purchase guarantee.
Yes! You will receive an order confirmation email after the payment goes through successfully. There will be an order number included and once you have any further questions, you can reach us with the attached order number, and our 24/7 customer service team will always be there to help.
*If you did not find the order confirmation email, please check the SPAM folder first. If you still cannot find it, do not hesitate to contact us for instant help.
Absolutely Yes! If you find sex dolls of the same authentic sex dolls elsewhere, we will inspect them and offer a price difference. Check our story to learn why we are confident in the $1000 authentic sex doll field.
GSDoll offers an easy cancellation service. We understand things may change but as we are selling custom adult products, solutions vary on different stages. Kindly check our cancel and return policy before you order to avoid unnecessary waste of money, material, and labor force.
Maintenance & Care
Dolls are not only sex toys but also our intimate companions, so it is inevitable that they require long-term and careful maintenance. For all care-related questions, we highly recommend reading our Sex Doll Care Guide. If you have other questions about sex dolls, such as history, materials, etc., you can read our ultimate article about almost all aspects of love dolls: Sex Doll Guide for Beginners. Hope you enjoy it!
